Privacy Policy

The privacy of visitors to our website is very important to us, and we are committed to protecting it. This policy details what we do with your personal information. Our DPO is Louis Boulagnon, who can be contacted by e-mail at bonjour@la-quincaillerie.fr.

Définitions

The Publisher: La Quincaillerie , whose SIREN number is 842805160, and whose registered office is located at VILLENEUVE-D’ASCQ (59650) .
The Site: All the sites, Internet pages and online services offered by the Publisher.
The User: The person using the Site and the services.

Type of data collected

In the course of using the Sites, the Publisher may collect the following categories of data concerning its Users:

  • Data relating to marital status, identity, identification, etc.
  • Data relating to personal life (lifestyle, family situation, etc., excluding sensitive or dangerous data)
  • Data relating to professional life (CV, education, professional training, awards, etc.)
  • Economic and financial information (income, financial situation, tax situation, etc.)
  • Connection data (IP addresses, event logs, browser used, etc.)
  • Location data (movements, GPS, mobile phone data, etc.)

Usage

Personal information provided to us through our Site will be used for the purposes described in this policy or on the relevant pages of the Site. We may use your personal information to:

  • Administering our website and our company;
  • To personalise our website for you;
  • Enable your use of the services offered on our website;
  • Deliver and provide products or services purchased from our website to you;
  • Send you statements, invoices and payment reminders and collect your payments;
  • Send you non-marketing communications;
  • Send you e-mail notifications that you have expressly requested;
  • To send you our newsletter by e-mail, if you have requested it (you may inform us at any time that you no longer wish to receive our newsletter);
  • To send you marketing communications relating to our company or to carefully selected third party companies which we think may be of interest to you, in the form of a publication, or if you have expressly agreed, by e-mail or similar technology (you may inform us at any time that you no longer wish to receive marketing communications);
  • To provide statistical information about our users to third parties (without such third parties being able to identify individual users from this information);
  • To deal with requests and/or complaints made by or about you in relation to your website;
  • To maintain the security of our website and prevent fraud;

If you submit personal information to our website for the purpose of publication, we will publish it and may use that information in accordance with the permissions you grant us. Your privacy settings may be used to limit the publication of your information on our website and may be adjusted in your privacy settings on the website.


Disclosure of personal data to third parties

Communication to third parties for commercial solicitation for equivalent products and services

Without your explicit and specific consent, we will not provide your personal information to third parties for their marketing or for the marketing of other third parties.

Communication to third-party partners

We may make certain personal data available to strategic partners working with us to provide products and services or to help us market our products to customers.

Communication to third parties in aggregated and anonymised form

Your personal data may be used to enrich our databases. They may be passed on to third parties after being anonymised and exclusively for statistical purposes.

Communication to the authorities on the basis of legal obligations

On the basis of legal obligations, your personal data may be disclosed in application of a law, a regulation or by virtue of a decision by a competent regulatory or judicial authority. In general, we undertake to comply with all legal rules that may prevent, limit or regulate the dissemination of information or data and, in particular, to comply with Law no. 78-17 of 6 January 1978 relating to information technology, files and civil liberties.

Aggregation of non-personal data

We may publish, disclose and use Aggregate Information (information about all of our Users or specific groups or categories of Users that we combine so that an individual User can no longer be identified or referred to) and Non-Personal Information for industry and market analysis, demographic profiling, promotional and advertising purposes and other business purposes.

Commitment to viral conditions

If your personal data is passed on to a third party, the latter is required to apply the same confidentiality conditions as the Site.

Prior notification of the transfer of personal data to third parties in the event of a merger or takeover

In the event that we take part in a merger, acquisition or any other form of transfer of assets, we undertake to guarantee the confidentiality of your personal data and to inform you before they are transferred or subjected to new confidentiality rules.

International data transfers

The information we collect may be stored, processed and transferred in any country in which we operate, to enable us to use the information in accordance with this policy. The information we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India. Personal information that you publish on our website or submit for publication may be available, via the Internet, throughout the world. We cannot prevent the use, good or bad, of this information by third parties. You expressly agree to the transfer of personal information described in this section.

Géolocalisation

We collect and process your geolocation data in order to provide you with our services. We may use personal data to determine your geographical position in real time. In accordance with your right of opposition under the French Data Protection Act no. 78-17 of 6 January 1978, you may deactivate the geolocation functions at any time.

Collection of terminal data

Collection of profiling data and technical data for the purposes of providing the service Some of the technical data on your device is collected automatically by the Site. This information includes in particular your IP address, Internet access provider, hardware configuration, software configuration, browser type and language, etc. The collection of this data is necessary for the provision of services. Collection of technical data for advertising, commercial and statistical purposes Technical data from your device is automatically collected and recorded by the Site for advertising, commercial and statistical purposes. This information helps us to personalise and continually improve your experience on our Site. We do not collect or store any personal data (surname, first name, address, etc.) that may be attached to technical data.

Retention period for personal data, anonymisation and deletion

Retention of data for the duration of the contractual relationship

Personal information that we process for any purpose whatsoever is not kept any longer than is necessary for that purpose or those purposes. In accordance with article 6-5° of law no. 78-17 of 6 January 1978 relating to information technology, files and civil liberties, personal data that is processed is not kept beyond the time required to fulfil the obligations defined when the contract was concluded or the predefined duration of the contractual relationship.

Retention of anonymised data beyond the contractual relationship

We keep personal data for as long as is strictly necessary for the purposes described in this Privacy Policy. After this period, the data will be anonymised and kept exclusively for statistical purposes and will not be used in any way whatsoever.

Data portability

The Publisher undertakes to offer you the possibility of having all your personal data returned to you on request. In this way, the User is guaranteed greater control over his or her data and retains the possibility of re-using it. This data must be provided in an open and easily reusable format.

Deleting data on request

Users may delete their linked data at any time by simply requesting the Publisher to do so by e-mail or via the ‘Contact’ tab on the website. You may contact us by e-mail at the following address

Data extraction and deletion :

Select your request:


Security

Informing the User in the event of a security breach

We undertake to implement all appropriate technical and organisational measures to guarantee a level of security appropriate to the risks of accidental, unauthorised or illegal access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of unlawful access to your personal data stored on our servers or those of our service providers, or of unauthorised access resulting in the risks identified above, we undertake to :

    • Notify you of the incident as soon as possible;
    • Examine the causes of the incident and inform you of them;
    • Take all necessary measures within reasonable limits to mitigate the negative effects and harm that may result from the incident.

    Limitation of liability

    Under no circumstances may the undertakings set out in the point above relating to notification in the event of a security breach be assimilated to any acknowledgement of fault or responsibility for the occurrence of the incident in question. In addition, our Site contains hypertext links to third-party websites and information about them. We have no control over these sites and are not responsible for their privacy policies or practices.

    Cookies

    How cookies work

    Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be ‘persistent’ or ‘session’ cookies: a persistent cookie is stored by the browser and remains valid until its expiry date, unless deleted by the user before that date; a session cookie expires at the end of the user session, when the browser is closed. Cookies do not generally contain any information that personally identifies a user, but the personal information we store about you may be linked to the information stored in the cookies and obtained through the cookies.

    Cookie retention period

    Consenting to our use of cookies in accordance with this policy on your first visit to our website allows us to use cookies each time you visit our site. We only use session cookies and persistent cookies on our website. In accordance with the recommendations of the CNIL, the maximum storage period for cookies is 13 months after they are first placed on the User’s terminal, as is the period of validity of the User’s consent to the use of these cookies.

    Purpose of cookies

    Cookies may be used for statistical purposes, in particular to optimise the services provided to the User, based on the processing of information concerning the frequency of access, the personalisation of pages, the operations carried out and the information consulted. You are informed that the Publisher may place cookies on your terminal. The cookie records information relating to navigation on the service (the pages you have consulted, the date and time of consultation, etc.) which we can read during your subsequent visits. The User’s right to refuse cookies, deactivation resulting in the service not functioning properly You acknowledge that you have been informed that the Publisher may use cookies and authorise it to do so. If you do not wish cookies to be used on your terminal, most browsers allow you to disable cookies via the settings options or via our consent tool available when you arrive on our site. However, you should be aware that some services may no longer function correctly. Possible association of cookies with personal data to enable the service to function The Publisher may collect browsing information through the use of these cookies.

    List of cookies used by our Site

    The names of the cookies we use on our website and the purposes for which we use them are described below. You can view the full list directly via our consent bar.

    • If enabled, Google Analytics (via Google Tag Manager) on our website to: recognise a computer when a user visits the website, track users as they navigate the website, enable the use of a shopping cart on the website, improve the use of a website, analyse website usage, administer the website, prevent fraud and improve website security, personalise the website for each user, send targeted advertisements that may be of interest to certain users.
    • If activated (or if they are activated), Google Ads, Facebook Ads, Linkedin Ads, Pinterest Ads, Tiktok Ads, Snapchat Ads, to send targeted advertisements to visitors to the website.
    • If enabled, Hotjar on our website to: track users as they navigate the website, enable the use of a shopping cart on the website, improve the use of a website, analyse website usage and administer the website.
    • If it is activated (or if they are activated), Messenger Customer Chat, Tawk.to, Hubspot, FreshDesk, ZenDesk, Intercom to communicate with our visitors.

    Retention of technical data

    Technical data is kept for as long as is strictly necessary for the purposes set out above.

    Changes to the privacy policy

    We undertake to inform you in the event of any substantial change to this Privacy Policy, and not to lower the level of confidentiality of your data substantially without informing you and obtaining your consent. We may update this policy from time to time by posting a new version on our website. We undertake to inform you of any substantial changes to this Privacy Policy, and not to lower the level of confidentiality of your data substantially without informing you and obtaining your consent. You should check this page regularly to ensure that you are aware of any changes to this policy.

    Applicable law and recourse procedures

    This Privacy Policy and your use of the Site are governed by and construed in accordance with the laws of France, and in particular with Law no. 78-17 of 6 January 1978 relating to data processing, data files and individual liberties. The choice of applicable law does not affect your rights as a consumer under the applicable law of your place of residence. If you are a consumer, you and we agree to submit to the non-exclusive jurisdiction of the French courts, which means that you can bring an action relating to this Privacy Policy in France or in the EU country in which you live. If you are a professional, any action against us must be brought before a court in France. In the event of a dispute, the parties will seek an amicable solution before taking any legal action. If these attempts fail, any disputes regarding the validity, interpretation and/or execution of the Confidentiality Policy must be brought before the French courts, even in the event of multiple defendants or third party proceedings.

    Created by La Quincaillerie® – Privacy policy– Legal notice